Why Use eBay Collection And Delivery Services
eBay offers a fantastic service that is equally helpful for buyers and sellers. Put off by the prospect of a long journey and/or the need to hire a van to bring an item home, a buyer who wants an item that is for “collection only” might decide against bidding for it or buying it. This is an understandable concern as collecting the item in person could be inconvenient and possibly quite costly.
There are several reasons why the option to offer local collection only might be offered. The item might be too large or heavy to send by post, or the item might be fragile or antique, which might make it too valuable or risky to transport. Some courier companies have strict limitations on size and weight that might mean that they are unable to help.
This is where eBay collection and delivery comes to the rescue. The buyer can ask a courier company to collect the item and bring it to their address. The inconvenience is eliminated and the cost is likely to be a lot less than the cost of a journey and possibly van hire to get the item in person. With the prospect of the buyer now being able to receive the item, they can factor that cost into the price they’re prepared to bid.
Of course, this service is good news for the seller as well, as the availability of the service makes it more likely that they will get a sale and a straightforward and easy transaction without the hassle of having to arrange a courier themselves.
Picking the Right Company
eBay provides a list of couriers who are able to meet the requirements of the eBay collection and delivery service, and couriers also list their services on eBay under their local service listings. Whilst some companies might be nearer to either the seller’s location or the buyer’s, those companies might not be the most cost-effective or the most suitable for a particular job.
It isn’t just about the quote though; other considerations include flexibility of delivery, whether the item is trackable or not, what radius in miles the company will deliver to, and whether or not they have insurance, and if they do, whether or not it provides sufficient cover for the item.
When it comes to quotes, it is best to obtain two or three different quotes, rather than just choosing the cheapest. Cheap does not always mean good, and the buyer won't want their item arriving late, being wrongly delivered or arriving damaged.
The companies that are listed vary enormously in size and type, from a “man with van” to national, well-known brands. It is a good idea to contact the companies to ask about their services, insurance and collection and delivery arrangements. A reputable company will be happy to answer any questions.
It is worth remembering that there is a difference between a delivery confirmation number and a tracking number. An item can be sent that is recorded at the place it is sent from but once that has happened, there is no further tracking until it is registered as having been received by the recipient. If the item is particularly valuable it should always be sent by a courier that can guarantee that its progress can be tracked every step of the way.
Completing Your eBay Delivery
The eBay collection and delivery service makes it as easy as possible for the buyer to take possession of the item they have purchased, thanks to their chosen courier collecting it from the seller and bringing it to where it needs to be. In most cases, the responsibility for arranging collection of the item from the seller rests with the buyer, unless the seller has specifically offered a delivery service. Having chosen a company to use through the service, the buyer will need to contact the company to make the necessary arrangements.
Where a delivery date and/or time has been agreed with the courier, the buyer needs to be sure they are at the address it is due to be delivered to. The ease with which a re-delivery can be organised varies greatly from company to company. Some will offer a free re-delivery whereas others will make a charge. In these cases, the buyer can usually avoid the charge by collecting the item from the depot but that would defeat the purpose of having arranged the delivery in the first place.
On the day delivery has been arranged, the buyer must be able to fulfil their obligations to receive the item, or have someone else receive it on their behalf. Some companies give a delivery date but not a time; just that it will be delivered between this time and that time. Others guarantee morning or afternoon. Some allow the buyer to make alternative arrangements, where, for example, a neighbour is willing to receive the item. These things need to be considered when choosing a company.
The degree of assistance the buyer will receive in respect of moving large or heavy items will vary as well. Some would need two people to safely move them. Some companies will be able to spend longer with the buyer than others, helping them to move the item to where it is needed.
Once the item has been safely delivered, the buyer leaves feedback, which will hopefully be positive. The seller will also leave feedback, and positive feedback will help maintain the desirability of both buyer and seller when other eBayers use their ratings and feedback from others in deciding whether to trade with them.
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Frequently Asked Questions
Does Shiply Cover My Area?
Yes! There are couriers using Shiply all over the country and abroad, so whether you need to move a sofa across town or send a car across Europe, we have got you covered.
Does Shiply Have Different Sized Vehicles?
There are thousands of couriers on Shiply, with a wide range of vehicle sizes capable of handling any delivery. Providing the rough dimensions (and pictures if possible) on your listing will allow the delivery company to get the right vehicle sent out to you.
Can I Call Shiply?
Shiply Support is available from 9am - 6pm Monday to Friday on 020 3137 2454. You can also send an email to .
Who Will Carry Out My Delivery?
Whoever you choose! There are thousands of rated transport providers on our platform ready to make a bid to carry out your delivery. It is up to you to decide which quote to accept.
When Will I Receive A Quote?
You will typically start to receive quotes within 30 minutes. If you are worried about the lack of quotes, try adding some more detail to your listing as transport providers may be unsure of dimensions or weight and feel unable to provide an accurate quote. If your delivery is urgent, you can try our 'featured delivery' feature which moves your listing to the top of the search page for couriers.
How Many Quotes Will I Receive?
Whilst there is no guarantee of quotes, 98% of our listings receive at least 3 quotes, so you are likely to find someone who can undertake the delivery of your items.
Does Shiply Provide Packing Materials?
If your item requires packing materials or extra care then you should make sure this is highlighted in your listing and discussed with any transport provider whose quote you are considering. Couriers on Shiply are able to provide all levels of service and can help pack your items, just ensure you inform them of your needs.
Will My Goods Be Tied Up Securely?
Transport providers will almost always tie up an item in the transport vehicle, as the risk of damage from moving around during transit is high. You should always confirm safety precautions and packing needs with transport providers before accepting a quote.
Can Items Be Taken Upstairs?
Yes, items can be taken upstairs if needed, and can also be assembled. Transport providers on Shiply are happy to provide these services, but you should ensure that you are mentioning these requirements in your listings as it may mean a second person is required for the move.
Can I Travel With My Goods?
The majority of transport providers on Shiply are only insured for the transportation of goods, however, some are also able to take people. If you need to travel with your goods, make sure to mention this in your listing and highlight this to any courier who quotes on your listing.
What If I Need To Cancel My Booking?
If you have accepted a quote and paid the deposit but wish to cancel the delivery, then you should first inform your chosen transport provider that you no longer require the delivery. You should then contact us at to have your deposit refunded.
Can I Change The Address Of The Delivery?
If you have not yet accepted a quote then you are able to change the address of your listing. Note that editing details of your listing after publishing will result in active quotes being voided, so you will have to wait for new quotes to come in. If you have already accepted a quote and need to change the address, please let your transport provider know and contact us at .
How Shiply Works
How Shiply Works
Request quotes from our 422,731 rated transport providers.
Compare prices and read previous customer feedback to pick the right delivery quote for you.
Sit back and relax while your item is safely delivered by your chosen transport provider.
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How Shiply Helps The Environment
By utilising spare capacity of vehicles running on the road, Shiply helps reduce the number of otherwise wasteful journeys needed to transport the item.
"Simple and effective, will be using regularly. Good value and makes the process of moving big things around so much easier!"
"In a matter of hours, I received an offer that matched my budget from a company with very good feedback. I love being able to rely on Shiply for getting the precious finds from eBay across the country for a reasonable price."
"Shiply fills the gaps between getting bulky items collected and delivered and you having to go get them yourself. Used them many times, saves me lots of time and money."
"All went very smoothly and easily and the courier whose bid I accepted were lovely, good communication, and helpful. Couldn't fault at all and would certainly use again."