eBay Shipping Tips from Shiply
All kinds of goods and garments are available to buy at the click of a mouse, thanks to eBay. A global marketplace that attracts customers across the world, eBay is immensely popular in Australia – in 2014, eight million Aussies were interacting with the website every month.
One of the biggest e-commerce success stories of the last decade, eBay means you can make money from selling all sorts of items, from the comfort of your loungeroom.
eBay launched in Australia in 1999 and 78% of sellers here export, with the most popular destination being the United States. Sellers ship to 29 destinations on average, compared with only three for traditional businesses, highlighting just what a global phenomenon eBay is.
One of the most important aspects of selling on eBay is shipping and delivery. So much so that half of the ratings awarded to sellers by customers are related to shipping – the time taken to dispatch the item(s), and cost for postage and packing.
It pays to get this part of eBay shipping right. To guarantee customer satisfaction and your reputation as a bona fide seller, who customers will trust to use again, see our tips and tricks on ensuring your shipping is safe, secure and cost effective.
Choose a courier
Many sellers use couriers, and there are many options for cheap couriers who ship worldwide throughout Australia. Check out reviews of courier companies and ask for courier quotes, so you can compare prices before choosing the best deal. Don’t be afraid to ask questions. As an eBay seller it's possible you'll be sending goods on a regular basis - do they offer any discounts for regular customers who require eBay shipping? What is the estimated delivery time? Do they provide tracking information? How do they ensure fragile items are safely delivered?
Aim for economy and efficiency
It definitely pays to keep costs down, but it is also vital to use a reliable courier and keep your eBay reputation intact so it's value for money you're looking for. Read online reviews and check out couriers recommended by eBay themselves. If you are a regular seller, consider investing in a label printer and scales to calculate shipping costs, and bulk-buying packaging to keep costs to a minimum.
Include shipping costs in your listings, and don’t charge more than necessary. It’s fine to include a handling fee and cover your costs, but remember, customers will choose sellers with reasonable prices over ones who are clearly trying to make a fast buck. Goods can get damaged or even lost in transit, so purchase shipping insurance. Arrange to get a signature on delivery for expensive items, and keep a record of your tracking information for at least a month after the delivery date.
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Frequently Asked Questions
Does Shiply Cover My Area?
Yes! There are couriers using Shiply all over the country and abroad, so whether you need to move a sofa across town or send a car across Europe, we have got you covered.
Does Shiply Have Different Sized Vehicles?
There are thousands of couriers on Shiply, with a wide range of vehicle sizes capable of handling any delivery. Providing the rough dimensions (and pictures if possible) on your listing will allow the delivery company to get the right vehicle sent out to you.
How Can I Contact Shiply?
You can send an email to Shiply support at .
Who Will Carry Out My Delivery?
Whoever you choose! There are thousands of rated transport providers on our platform ready to make a bid to carry out your delivery. It is up to you to decide which quote to accept.
When Will I Receive A Quote?
You will typically start to receive quotes within 30 minutes. If you are worried about the lack of quotes, try adding some more detail to your listing as transport providers may be unsure of dimensions or weight and feel unable to provide an accurate quote. If your delivery is urgent, you can try our 'featured delivery' feature which moves your listing to the top of the search page for couriers.
How Many Quotes Will I Receive?
Whilst there is no guarantee of quotes, 98% of our listings receive at least 3 quotes, so you are likely to find someone who can undertake the delivery of your items.
Does Shiply Provide Packing Materials?
If your item requires packing materials or extra care then you should make sure this is highlighted in your listing and discussed with any transport provider whose quote you are considering. Couriers on Shiply are able to provide all levels of service and can help pack your items, just ensure you inform them of your needs.
Will My Goods Be Tied Up Securely?
Transport providers will almost always tie up an item in the transport vehicle, as the risk of damage from moving around during transit is high. You should always confirm safety precautions and packing needs with transport providers before accepting a quote.
Can Items Be Taken Upstairs?
Yes, items can be taken upstairs if needed, and can also be assembled. Transport providers on Shiply are happy to provide these services, but you should ensure that you are mentioning these requirements in your listings as it may mean a second person is required for the move.
Can I Travel With My Goods?
The majority of transport providers on Shiply are only insured for the transportation of goods, however, some are also able to take people. If you need to travel with your goods, make sure to mention this in your listing and highlight this to any courier who quotes on your listing.
What If I Need To Cancel My Booking?
If you have accepted a quote and paid the deposit but wish to cancel the delivery, then you should first inform your chosen transport provider that you no longer require the delivery. You should then contact us at to have your deposit refunded.
Can I Change The Address Of The Delivery?
If you have not yet accepted a quote then you are able to change the address of your listing. Note that editing details of your listing after publishing will result in active quotes being voided, so you will have to wait for new quotes to come in. If you have already accepted a quote and need to change the address, please let your transport provider know and contact us at .
How Shiply Works
How Shiply Works
Request quotes from our 341,378 rated transport providers.
Compare prices and read previous customer feedback to pick the right delivery quote for you.
Sit back and relax while your item is safely delivered by your chosen transport provider.
Balgowlah Heights NSW 2093
Waterloo NSW 2017
Melbourne VIC 3004
Port Pirie SA 5540
Hampton Park VIC 3976
Adelaide SA 5069
Balwyn VIC 3103
Jan Juc VIC 3228
How Shiply Helps The Environment
By utilising spare capacity of vehicles running on the road, Shiply helps reduce the number of otherwise wasteful journeys needed to transport the item.
"Easy process and very pleased with our chosen driver. Good communication and item delivered promptly with no hassle. We would not hesitate to use/recommend Shiply in the future. Thank you."
"I do a lot of buying online and since discovering Shiply a couple of years ago I have used your service a few times and have always found every aspect excellent. "
"Brilliant service. I was looking to get an eBay purchase of a moped collected. Quotes were so easy and payment clear. My moped arrived quickly and the delivery company was excellent."
"Quotes were so fast in arriving. Accepted one quote and the communications were excellent. I would recommend to anyone wanting a courier."